Case Study: CaloSense
Designing a Comprehensive Patient Journey Platform
CaloSense is a long-term Remote Patient Monitoring (RPM) platform that manages the end-to-end patient journey. It acquires data from various connected devices remotely, providing a seamless healthcare experience. As a UI/UX designer, I collaborated closely with CaloSense product managers to design the UX & UI of their web-based platform, mobile application, and marketing materials1.
The primary challenge was to create a platform that effectively captured and presented complex health data in a user-friendly and intuitive manner. Additionally, it was essential to ensure that the platform facilitated effective communication between patients and healthcare providers and promoted patient engagement.
To begin, I worked with the product managers to understand the project's goals, the users' needs, and the unique challenges of designing for a healthcare context. We then defined the user personas and mapped out the patient journey to identify key touchpoints and opportunities for design intervention.
Next, we moved into the ideation phase, brainstorming possible solutions and sketching initial wireframes for the platform. We then refined these into high-fidelity prototypes, incorporating feedback from stakeholders and users at each step.
One of the major design elements was the creation of an intuitive dashboard that allowed patients and healthcare providers to easily view and interpret health data collected from the connected devices. This required careful consideration of data visualization techniques to present complex information in a digestible format.
Challenges and Solutions
During the design process, we faced several challenges, such as ensuring accessibility for a diverse user base and maintaining privacy and security of health data. We tackled these through rigorous user testing and adherence to best practices for healthcare UX design.
The result was a user-friendly, accessible, and secure RPM platform that effectively managed the end-to-end patient journey. The platform has been well-received by users and stakeholders, and it continues to evolve based on user feedback and changing healthcare needs.
Working on CaloSense was a rewarding experience that underscored the power of empathy and user-centered design in creating effective digital health solutions. As the project continues, I look forward to further refining the platform and continuing to improve the healthcare journey for patients and providers.